Privacy Policy

Last updated: 25 October 2025

1. Who we are

This website is operated by With Faye, a design studio based in the Netherlands.
Website: https://withfaye.eu

2. What personal data we collect and why

a. Orders and payments

When you place an order through our online shop, we collect the information necessary to process and deliver your purchase:

Name and shipping/billing address
Email address and phone number
Payment information (processed securely via our payment provider)

We use this data only to fulfill your order, provide updates, and comply with legal obligations such as accounting and tax laws.

b. Newsletter subscriptions

If you subscribe to our newsletter, we collect your email address and store it with your explicit consent.
We use this information to send updates about new designs, events, or special offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

We never share your email address with other companies for marketing purposes.

c. Contact forms and email

When you contact us through a form or by email, we collect your name, email address, and message content.
This information is used only to respond to your inquiry.

d. Cookies

Our website uses cookies to ensure basic functionality and to improve your browsing experience.

We use:

Essential cookies: necessary for the website and shop to function properly.
Analytics cookies: to understand how visitors use our website (only with your consent).

You can manage or delete cookies in your browser settings at any time.

e. Google Fonts

We use Google Fonts, which are hosted locally on our server whenever possible.
This means no personal data is sent to Google when fonts are loaded.
If certain fonts are temporarily served through Google’s servers, your IP address may be processed by Google according to their Privacy Policy

f. Website analytics

We may use analytics tools such as Google Analytics or Jetpack to understand visitor behavior and improve our website.
All data collected is anonymized and never used for targeted advertising.

3. Who we share your data with

We share your data only with trusted third-party services required to operate our business:

Payment providers (e.g. Stripe, PayPal, iDEAL) for secure payments
Shipping services to deliver your order
Email and newsletter platforms (e.g. Mailchimp or similar)
Web hosting providers for secure storage of website data

All partners process your data in compliance with the GDPR. We never sell your information to third parties.

4. How long we retain your data

Order information: 7 years, as required by Dutch tax law.

Contact messages: up to 1 year after communication ends.

Newsletter subscriptions: until you unsubscribe.

Cookies and analytics data: as specified in the respective service’s policy (maximum 26 months).

5. What rights you have over your data

Under the General Data Protection Regulation (GDPR), you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to processing for marketing or analytics
File a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

To exercise these rights, please contact us at contact@withfaye.eu

6. Where your data is stored and sent

Your data is stored securely on servers located within the European Union.
If any of our service providers transfer data outside the EU (for example, cloud-based tools), they do so under GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs).

7. Embedded content from other websites

Our website may include embedded content (e.g. videos, images, social-media feeds).
Embedded content behaves as if you visited the external website directly.
Those websites may collect data, use cookies, or track your interaction according to their own privacy policies.